Refund Policy

Please read this Refund Policy carefully before purchasing credits. By purchasing credits from PawJourney, you acknowledge and agree to the terms outlined below.

Purchases made in the iOS app: Credits purchased through Apple In-App Purchase are billed and refunded by Apple. To request a refund for an App Store purchase, you must contact Apple (for example, through Apple's "Report a Problem" page at reportaproblem.apple.com). Apple has sole discretion over whether such a refund is granted, and its decision is not limited by the timeframes or exclusions described in this policy. Nothing in this policy limits any non-waivable statutory rights you have as a consumer under applicable law.

1. Eligibility for Refunds

Refunds may be granted at our sole discretion and only under the following limited circumstances:

• Credits Not Received: Your payment has been successfully processed, but credits have not been added to your account within 24 hours of purchase, and you have contacted us within 12 hours of this observation.
• Duplicate Charges: Proven accidental duplicate payment for the exact same purchase due to technical system errors only. User error does not qualify.
• Complete Service Outage: Within 24 hours of purchase, our service experiences a complete, verifiable outage lasting 12 consecutive hours or more that prevents any image generation during this period.

2. No-Refund Scenarios

Refunds will not be provided under any of the following circumstances:

• Credits have been partially or fully used, regardless of remaining balance
• Dissatisfaction with AI generation output quality, including but not limited to image clarity, likeness to your pet, artistic style, or composition. AI results are inherently variable — please test with free credits before purchasing.
• Change of mind or you no longer wish to use the service
• Account suspension or termination due to violation of our Terms of Service
• After 24 hours from purchase, regardless of unused status
• Service interruptions due to force majeure events beyond our control
• Issues related to your internet connection, device, or local network environment

3. Failed Generations and Automatic Credit Refunds

If an image generation fails due to service errors, network issues, or system problems:

• Deducted credits will be automatically refunded to your account
• No manual request is required for this type of refund
• Refunds are typically processed within minutes of the failed generation

Please note that "unsatisfactory results" do not qualify as failed generations. If an image is successfully generated but does not meet your aesthetic expectations, credits will not be refunded.

4. How to Request a Refund

1. Submit Request: Email us at support@pawjourney.fun with the following information:
   • Your registered email address or user ID
   • Transaction ID or order number (for iOS app purchases, the Apple In-App Purchase transaction ID)
   • Date and amount of purchase
   • Reason for refund and any supporting details
2. Review: We will review your request within 3-5 business days
3. Processing: If approved, refunds will be issued to your original payment method
4. Bank Processing: Refunds typically appear in your account within 5-15 business days, depending on your payment provider's processing times

5. Refund Method and Currency

• All refunds are issued to the original payment method. For credits purchased inside the PawJourney iOS app, the original payment method is Apple In-App Purchase, and refunds are handled by Apple.
• Refunds are processed in the original currency of purchase
• We do not cover any foreign exchange fees or currency conversion losses that may occur
• Payment processor fees may be deducted from the refund amount at our discretion

6. Credit Transfer and Exchange

• Credits cannot be exchanged for cash or cash equivalents
• Credits cannot be transferred between user accounts
• Unused credits are forfeited upon account deletion and are not eligible for refund or compensation

7. Dispute Resolution

If you disagree with our refund decision:

• You may request a single second review by contacting support@pawjourney.fun
• All refund decisions are final and binding after the second review
• We reserve the right to make final decisions on all refund requests at our sole discretion
• This does not affect your statutory rights as a consumer under applicable local law

8. Policy Changes

We may update this Refund Policy periodically. Changes will be posted on this page with an updated effective date. Your continued use of the service constitutes acceptance of the updated policy.

9. Contact Us

For any questions regarding refunds or this policy, please contact us at support@pawjourney.fun.